COLLIE AUTOWORKS
FAQs
1. Do you use factory parts?
Yes, we use only OE or OEM parts during the
repair of your vehicle.
2.
Can I wait while you service my vehicle?
While we prefer that you leave the vehicle, we understand that sometimes
this might not be possible. With a pre-scheduled appointment we will
perform minor service / repairs while you wait.
3.
Can you do warranty repairs?
We are unable work with the original manufacturer’s warranty. However,
we are able to perform repairs covered under extended warranties and
insurance claims.
4.
Do you offer shuttle rides?
Yes, we offer rides to most places in Marin.
5.
Do you have loaner vehicles?
Yes, we currently have loaner vehicles in service. Loaners need to be
scheduled in advance and, usually book up quickly.
6.
Are your technicians qualified to work on my vehicle?
Yes, all technicians currently on staff have been factory trained by
Mercedes-Benz dealerships, and all have current ASE certifications.
7.
If my vehicle is under warranty will I void it by servicing my vehicle
with you instead of the dealership?
No, as long as factory approved products/procedures are used during the
servicing of your vehicle you will not void your warranty.
Please
contact us by calling
(415) 721-7915, send a fax to (415) 721-7924,
send an email or complete our
online information request.
We are conveniently located at:
585 Irwin Street
San Rafael, CA 94901
Click here for driving directions
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Our workshop hours are: |
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Monday to Friday 7:30am -
5:30pm |
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After Hours by appointment |
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